Refund policy

Malli Craft – Return & Exchange Policy

Effective Date: July 15, 2026

At Malli Craft, every product is lovingly handcrafted with care and attention to detail. Since our products are handmade, slight variations in colour, texture, size, or finish are natural and make each piece unique. These variations are not considered defects.

Exchange Eligibility

We do not accept returns or offer refunds.

An exchange will only be provided if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a manufacturing defect.

  • Your order has missing items.

Important

To be eligible for an exchange, you must record a complete unboxing video from the moment the sealed package is opened. The video should clearly show:

  • The sealed package before opening.

  • The entire unboxing process without any cuts or edits.

  • The damaged, incorrect, defective, or missing item.

Claims submitted without a clear, uninterrupted unboxing video will not be accepted.

Exchange requests must be made within 48 hours of delivery.

How to Request an Exchange

Please contact our customer support with:

  • Your Order Number

  • A complete unedited unboxing video

  • Clear photos of the product (if required)

  • A brief description of the issue

Our team will verify your request before approving an exchange.

Non-Exchangeable Items

We do not accept exchanges for:

  • Change of mind.

  • Minor handmade variations in colour, texture, shape, or finish.

  • Customized or personalized products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Claims made without a proper unboxing video.

  • Requests submitted after 48 hours of delivery.

Exchange Process

Once your claim is verified and approved:

  • We will arrange a replacement for the eligible product or missing item.

  • The replacement will be dispatched after verification or after receiving the original item back, if required.

  • No monetary refund will be issued under any circumstances.

Return Shipping

  • If the issue is due to our mistake (damaged, defective, incorrect, or missing product), Malli Craft will bear the return shipping cost.

  • If the claim is not approved, no exchange or return will be processed.

Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been shipped, it cannot be cancelled.

Contact Us

For any exchange-related queries, please contact us:

Email: hello@mallicraft.com

Phone: +91 9560211120

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

Thank you for choosing Malli Craft and supporting handmade craftsmanship. Every product is created with love, and we appreciate your trust in our work.