Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Malli Craft. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update these Terms of Service at any time without prior notice.

2. Products

All products sold by Malli Craft are handmade. As each item is handcrafted, slight variations in color, size, texture, or design may occur. These natural variations make every product unique and are not considered defects.

Product images are provided for illustration purposes. Actual products may vary slightly due to lighting, photography, or screen settings.

3. Pricing

All prices are listed in Indian Rupees (INR).

We reserve the right to modify product prices without prior notice.

4. Orders

Orders are subject to acceptance and availability.

Malli Craft reserves the right to cancel any order due to:

Incorrect pricing
Product unavailability
Payment issues
Suspected fraudulent activity
Incorrect customer information

If payment has already been made, an eligible refund will be processed according to our Refund Policy.

5. Payment

We accept secure online payments through trusted payment gateways and Cash on Delivery (COD), where available.

Orders placed using COD may be verified before dispatch.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines may vary depending on location, courier services, weather conditions, or unforeseen circumstances.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review the policy before placing your order.

8. Intellectual Property

All website content, including product images, logos, graphics, text, designs, and branding, is the property of Malli Craft and may not be copied, reproduced, or used without written permission.